Enhance customer service experiences
Core
Australian Pacific International College (APIC)
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.
The chosen electives of this course mean graduates will be well skilled to work in kitchens and restaurants.
Total number of units: 28 — 11 Core + 17 Elective
Enhance customer service experiences
CoreDevelop and manage quality customer service practices
CoreManage conflict
CoreManage finances within a budget
CorePrepare and monitor budgets
CoreIdentify and manage legal risks and comply with law
CoreRoster staff
CoreLead and manage people
CoreMonitor work operations
CoreEstablish and conduct business relationships
CoreImplement and monitor work health and safety practices
CoreUse hygienic practices for hospitality service
Elective AWork effectively in hospitality service
Elective BSource and use information on the hospitality industry
Elective CReceive, store and maintain stock
Elective CAnalyse performance of social media and online business tools
Elective CProvide lost and found services
Elective CProvide visitor information
Elective CClean premises and equipment
Elective CAccess and interpret product information
Elective CPrepare quotations
Elective CMaintain cleaning storage areas
Elective CClean glass surfaces
Elective CPlan in-house events
Elective CMake presentations
Elective DCreate electronic presentations
Elective DLead diversity and inclusion
Elective DRecruit, select and induct staff
Elective DWe offer the following in relation to support and welfare:
Information about student support, including how and when students can access trainers and assessors and other support staff, is provided through student handbooks, the course entry interview process, orientation and ongoing updates.
Resource requirements: You are required to bring your own laptop with Office 365 (or similar program) to all classes. These costs are not included in your course fees.
Facilities and equipment provided to deliver and assess this qualification:
Online sessions are scheduled in AEST (Australian Eastern Standard Time). Please confirm your time zone with APIC before enrolling to ensure you can attend or access all scheduled sessions.
To apply for this course, you are required to complete an enrolment form and submit all required supporting evidence including copies of your:
Australian Pacific International College (APIC)
RTO Code: 45784 | CRICOS Code: 03971B
Course information is subject to change. Contact Eduvanta for enrolment support in India.
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